itunes show iphone in device column, but iphone still stay in 'connect to itunes' screenĨ. Startup: only enable QTTask & iTunesHelperħ. Services: only enable all microsoft services, apple mobile device and bonjour service run 'msconfig', ensure all other non microsoft / non apple softwares are off Ensure Apple Mobile device driver is updated and work (i.e. Yeah! maybe not all the steps are necessary, but here was what I've done to fix it:Ģ. But I've followed some of the restore issue solution and now I've fixed my phone. Tried again few times with all USB device removed & turn off all the anti-virus software and all other non window / non-apple softwares but same thing happened.Īfter reading loads of forum, I didn't find anyone with the exact issue as mine. In Device -> iphone screen, after clicking 'Restore' button, itunes status become 'Extracting software.'ĭuring extracting software process, iPhone change from 'connect to itunes' screen to just 'apple logo', then go back to 'connect to itunes' screen but at the same time device-iphone disappear from itunes once itunes complete extracting software, error message comes out 'The iphone 'iphone' could not be restored.

You must restore this iphone before it can be used with itunes.' appear. After failing to update iphone OS, now iphone is in restore modeĭevice Manager recognize USB is connected to iphone with Location: Location 0 (Apple Mobile device (recovery mode))Īfter connect to itunes, message 'itunes has detected iphone in recovery mode.

Where does itunes extract software to